Systems Limited, Karachi, Pakistan (March 2022 – July 2023)

Role and Responsibilities

As a Business Analyst at Systems Limited, I played a pivotal role in enhancing operational efficiency and driving business growth through insightful data analysis and solution implementation. Here are some key highlights of my contributions:

• Report Building and Dashboard Creation:
  • Built reports and dashboards using various software tools for enhanced data visualization, providing stakeholders with clear insights into key metrics.
• Client Collaboration and Business Analysis:
  • Collaborated as a key resource for international clients, conducting comprehensive business analyses and proposing effective solutions to address challenges.
  • Engaged with both business and technical users to ensure mutual understanding of project requirements, conveying user stories in user-friendly terms for seamless alignment between stakeholders.
• Requirements Gathering and Solution Implementation:
  • Utilized various methods such as demonstrations, document analysis, workshops, and on-site visits to gather project requirements.
  • Proposed and implemented business solutions, including product development and management initiatives, aligning with organizational goals to ensure high-quality product delivery and an enhanced end-user experience.
  • Led User Acceptance Testing (UAT) and System Integration Testing (SIT) by planning, developing, and validating test cases.
• Automation and Process Optimization:
  • Automated and optimized business processes to improve efficiency, aligning solutions with stakeholder needs and integrating seamlessly with testing procedures.

Notable Projects

• Qatar-Based Water Treatment Project:
  • Collaborated with a team on a project for a Qatar-based company responsible for managing major water treatment projects across the Middle East and North Africa (MENA) region.
  • Developed interactive dashboards on Tableau to monitor the water treatment process, incorporating geographical mapping of treatment plant locations and operational metrics.
  • Engineered an automatic alarm system within Tableau using calculated fields and conditional formatting to trigger alerts when chemical levels exceeded predefined limits.
  • Integrated with email notification systems to notify operators and management teams instantly, enabling timely interventions and ensuring compliance with environmental regulations.
• UAE-Based Logistics Company (Oracle Implementation):
  • Implemented the adoption of Oracle Fusion across multiple regions, streamlining operations and enhancing data management capabilities for a logistics company operating in over 70 countries.
  • Managed complex data migration challenges, including data cleansing, transformation, and mapping from disparate legacy systems to Oracle Fusion’s unified platform.
  • Developed custom dashboards using Oracle Business Intelligence (OBIEE) and Power BI to provide actionable insights into regional logistics performance.
  • Conducted user acceptance testing (UAT) and system integration testing (SIT) to validate module functionalities and ensure compliance with banking regulations.
• Treasury Module Implementation (Transact T24) for Banks:
  • Partnered with banks in the Middle East and Pakistan to implement the treasury module within Transact T24, a core banking software.
  • Specialized in modules such as securities, money markets, forex, and derivatives within the treasury module.
  • Configured system parameters and workflows to ensure seamless integration with existing banking operations.
  • Implemented automated processes for transaction settlements and reconciliation, reducing manual errors and improving operational efficiency.

Conclusion

These projects have equipped me with a deep understanding of complex data management, visualization, and analytics techniques. Through hands-on experience with integration techniques across diverse industries and international clients, I have gained valuable insights into various business operations and details. Working with organizations across the MEA region, I have honed my skills in data migration, dashboard development, predictive analytics, and integration techniques. My ability to deliver actionable insights and drive operational efficiency has been instrumental in supporting these organizations’ strategic objectives and ensuring compliance with industry standards.

Jubilee Insurance, Karachi, Pakistan (June 2021 – February 2022)

Company Overview

Jubilee Life Insurance stands as Pakistan’s largest insurance company, providing an array of insurance products and services to its clientele.

Role and Responsibilities

Evaluation of Company Profitability

• Analyzed data across various sub-departments to assess the company’s overall profitability.
• Conducted thorough evaluations of employee productivity and the performance of insurance policies.

Strategizing for Profit Optimization

• Collaborated closely with the operations team to strategize for profit optimization based on data insights.
• Utilized trends and forecasts to propose recommendations aimed at improving company profitability.

Reports Generation and Analysis

• Regularly generated and analyzed reports, ensuring alignment with specified requirements for insightful business analysis.
• Provided actionable insights to senior management, enabling informed decision-making processes.

Operations Department Automation

• Spearheaded projects aimed at increasing automation within the operations department.
• Improved overall efficiency by streamlining manual processes and reducing dependency on manual labor.

Addressing Fraudulent Activities

• Employed data analysis techniques to identify and address fraudulent activities within insurance policies.
• Implemented proactive investigations and measures to mitigate risks and ensure compliance.

Summary

In my role as a Management Trainee in Jubilee Insurance’s Corporate Business Operations department, I collaborated closely with the head of operations to analyze data and drive strategic initiatives. My responsibilities included evaluating company profitability, analyzing employee productivity and insurance policy performance, and strategizing for profit optimization. Furthermore, my leadership in increasing operations department automation significantly improved efficiency and reduced reliance on manual labor. Additionally, my efforts in fraud detection and mitigation contributed to ensuring compliance and safeguarding the company’s interests.